Statement of Support

At Savvy Courses, we support our products wholeheartedly and aim to make your workshop experience as easy and fun as possible.  In order for you to obtain the level of support you need, it is important for you to understand the appropriate point of contact depending on the type of support question or issue you have.

If you come across questions related to the content of a module that is not clear or needs further explanation, please leave a comment in the Feedback section of that module, and we will respond to you as quickly as possible.

We Support:

  • Access to your Savvy Courses account
  • Access to Savvy Courses workshops you have purchased
  • Video availability
  • Downloadable document availability

With Our Coaching:

  • Advice for more advanced WordPress topics

When to Contact Your Domain Registrar or Hosting Provider:

  • Questions regarding your domain or DNS settings
  • Questions regarding your hosting account
  • Questions regarding email issues at your domain
  • Questions regarding your WordPress installation or database
  • Questions regarding your website
  • Any questions or issues not directly related to the content taught in the workshop

What We Do Not Support

While it is our desire to help every person with every problem, we simply do not have the resources to offer that benefit. Therefore the services and products provided by us throughout this website, through email, and by phone are strictly provided for your informational benefit only.  There is no guarantee offered for resolution of any problem you may have as it relates to creating your website.

If you create a website, you will very likely come across issues for which you will desire to have professional assistance resolving. We are available to assist with giving advice to you through our WordPress Coaching service.  However, we cannot guarantee the resolution of any issue, and we will not be held responsible for any future issues or deficiencies throughout the lifetime of your website.

All services offered by us are offered “as is” for informational purposes only, and are not intended to imply any guarantee of suitability for your success in creating a website. Any problems or issues that arise for you during the creation of your website are solely your responsibility.

Please refer to the full terms and conditions for more information regarding our services.

 


Contact Support

We respond as quickly as possible to support requests Monday-Friday between the hours of 8am and 5pm CST. We try to respond within 24 hours Monday-Friday, and within 48 hours on weekends.

Please use the form below to contact us.

Your Name (required)

Your Savvy Courses Username (required)

Your Email (required)

Brief description of your issue

Detailed description of your issue. Please be as specific as possible.